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Help
 (select your specific scenario/error/problem)
GENERAL PROBLEMS :O
Access To Portal Denied By Form
If your access to the portal was denied, it could be due to a number of reasons, including but not limited to:
You are not on the list of VIP @ 57 Members (in which case you can check if you meet the criteria and then apply)
You are on the list, but you've only been added recently, in which case it may take some time before the form gets updated (please wait a couple of days or contact help@ourhomeat57.net if it's been longer than that)
You made a typo while filling out the form and your credentials/details were incorrect (you can go back and retry)
There was a technical glitch and the form isn't working correctly (in which case please contact help@ourhomeat57.net)
If none of these best match your circumstance or the solutions don't seem to help, please contact help@ourhomeat57.net.
The Form to access the portal Isn't Loading
If the form on the landing page that is used to take you to the portal isn't loading, it could be due to a number of different reasons, including;
Something like a firewall or DNS configuration could be blocking that specific part of the site (in which case you should check those specific settings)
It may not be able to be displayed on your specific device (it is an embed so certain mobile devices may not support this; you may need to view it on a desktop or computer, if possibe)
Your internet connection might not be working or has a weak signal (in which case you should try checking your connection/turning it off and on)
If none of these best match your circumstance or the solutions don't seem to help, please contact help@ourhomeat57.net.
ERRORS :(
404 Eror
If you are presented with a '404 Error' anywhere throughout the site, it means that that specifc URL/page is broken or unable to be found. This may be because:
It has moved to a different URL/address and is no longer available at the URL you entered or were taken to
There was a typo in the URL you entered or were taken to
There was a technical glitch and the site took you to the wrong page
The page had been deleted or hidden from view
You did not sign in to the portal from the form which limits your ability to access that page
If none of these best match your circumstance or the solutions don't seem to help, please contact help@ourhomeat57.net.
"This site can't be reached - ____'s server IP address could not be found" Error
If you are presented with this specific 'This Site Can't Be Reached " error anywhere throughout the site, it may be because:
Your Wifi network is not working correctly or has a weak signal
Your firewall may be blocking a part of the site
Your DNS configuration may be blocking something
There was a technical glitch
To fix it:
Try resetting or checking your network connection
Try waiting a few seconds, then reloading the page
Check your proxy, firewall and DNS configuration settings
Run your device's network diagnosis tool (if available)
Contact help@ourhomeat57.net
If none of these best match your circumstance or the solutions don't seem to help, please contact help@ourhomeat57.net.
"This site can't be reached - The webpage at ____ might be temporarily down or it may have moved permanently to a new web address" Error
If you are presented with this specific 'This Site Can't Be Reached " error anywhere throughout the site, it may be because:
The specific page or the whole site may be down
The specific page or the whole site may be under maintenance
The specific page may have moved to a new URL or may have been permenantly deleted
There was a technical glitch
To fix it:
Try waiting a few moments, then reloading the page
Wait a few hours, then check back (in case there's a maintenance)
Go to the homepage (https://vip.ourhomeat57.net) and see if that is also not working (if it's not, you can try accessing the page you were trying to originally access from there)
Contact help@ourhomeat57.net for more options
If none of these best match your circumstance or the solutions don't seem to help, please contact help@ourhomeat57.net.
Need to contact us? Our contact info can be found here.